Uncovering the Iceberg of Ignorance – Management and Operations Theory

Uncovering the Iceberg of Ignorance – Management and Operations Theory

by Andonix | Jan 31, 2020 | Blog, Leadership

The “iceberg of ignorance” is a concept popularized by a 1989 study by Sidney Yoshida. It posited that frontline workers were aware of 100% of the floor problems faced by an organization, supervisors were aware of only 74%, middle managers were aware of only 9%, and...

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